Privacy Policy

Efsolit Private Limited ("Company", "we", "our", or "us") operates the IBoatel mobile application ("App"). This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you use the App and any related services.

By downloading, installing, registering, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

To provide our services, improve the App, maintain security, and comply with legal obligations, we may collect the following information.

A. Personal Information

When you register or use the App, we may collect:

• Full Name
• Email Address
• Phone Number
• Profile Photo
• User ID
• Booking Information
• Customer Support Messages

We use this information to create and manage your account, authenticate your identity, process bookings, contact you regarding your bookings, respond to support requests, improve user experience, prevent fraud, and maintain platform security.

B. Authentication Information

We use secure authentication services including Google Sign-In and Firebase Authentication. Authentication providers may collect certain information according to their own privacy policies. We never collect or store your Google account password.

C. Booking Information

When you make reservations through the App, we may collect booking date, booking time, reservation details, boat details, host details, booking status, and cancellation information. This information is used to process reservations, confirm bookings, manage booking history, resolve disputes, and provide customer support.

D. Photos and Media

The App allows users to upload images such as profile photos. To support these features, the App may request permission to access your camera or photo library. The App only accesses your camera or gallery after you explicitly choose to upload an image. We never access your photos without your permission.

E. Network Information

We may collect IP address, network type, and internet connectivity status. This allows us to detect internet availability, improve network reliability, optimize app performance, and handle offline situations gracefully.

F. Push Notifications

If you allow notifications, we may collect Firebase Cloud Messaging token and notification preferences. Notifications may include booking updates, account notifications, security alerts, customer support updates, and promotional notifications where permitted. You may disable notifications at any time through your device settings.

G. Crash Reports and Diagnostics

We use Firebase Crashlytics to improve application stability. Crash reports may include crash logs, device model, operating system version, app version, error reports, and performance information. This information helps us fix crashes, improve performance, resolve bugs, and maintain application stability. Crash reports do not intentionally contain passwords or payment credentials.

H. Usage Information

We may collect information about how users interact with the App, such as screens visited, features used, session duration, error events, and navigation activity. This information helps us improve the App and user experience.

2. Permissions Used

Camera

Used only for taking photos that you choose to upload.

Photos / Media / Storage

Used only for selecting images that you choose to upload.

Internet

Required to communicate securely with our servers.

Network State

Used to determine internet connectivity and improve app reliability.

Notifications

Used to deliver booking updates, messages, account alerts, and important service notifications.

3. How We Use Your Information

• Create your account
• Authenticate users
• Process bookings
• Deliver services
• Improve customer support
• Personalize user experience
• Improve application performance
• Prevent fraud
• Detect abuse
• Maintain security
• Send notifications
• Comply with legal obligations

We only collect information necessary to provide our services.

4. Third-Party Services

We use trusted third-party service providers. These providers only receive information necessary to perform their services.

Google Firebase

Services used may include Firebase Authentication, Firebase Cloud Messaging, and Firebase Crashlytics.

Privacy Policy: https://firebase.google.com/support/privacy

Google Sign-In

Google Sign-In is used for secure user authentication.

Privacy Policy: https://policies.google.com/privacy

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share information only with trusted cloud service providers, authentication providers, notification providers, when required by law, to protect our legal rights, or during a business merger or acquisition if permitted by law. All service providers are required to protect your information.

6. Data Security

We use commercially reasonable security measures including HTTPS encryption, secure authentication, access controls, server security, database protection, and Firebase security features. Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

7. Data Retention

We retain your information only as long as necessary to maintain your account, complete bookings, provide customer support, resolve disputes, comply with legal obligations, and prevent fraud. When information is no longer required, it is securely deleted or anonymized where reasonably possible.

8. Your Privacy Rights

Subject to applicable laws, you may have the right to access your personal information, correct inaccurate information, request deletion, withdraw consent, request a copy of your information, or object to certain processing activities. To exercise your rights, please contact us using the email provided below.

9. Account Deletion

You may permanently delete your account from within the App.

In-App:
Go to: Settings → Profile → Delete Account

Deleting your account may permanently remove profile information, booking history where legally permitted, uploaded images, authentication data, and personal information associated with your account. Some information may be retained where required by applicable laws.

You may also request account deletion by emailing us with the subject: Account Deletion Request. We normally process deletion requests within 30 days.

10. Children's Privacy

The App is not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child under 13, we will promptly delete it. Parents or guardians may contact us regarding any concerns.

11. International Data Transfers

Your information may be processed on servers located in countries other than your own. By using the App, you consent to such transfers where permitted by applicable law. We take reasonable steps to ensure that your information remains protected.

12. Cookies and Similar Technologies

The mobile App does not use browser cookies. However, certain integrated third-party services, including Firebase, may use technologies similar to cookies to provide authentication, notifications, diagnostics, and application functionality.

13. Stripe Payment Privacy

We use Stripe to securely process payments for bookings. We do not collect or store your full credit or debit card details on our servers. All payment information is encrypted and processed directly by Stripe in accordance with PCI DSS security standards. By making a payment through our website, you agree to Stripe's processing of your payment information in accordance with their Privacy Policy. For more information, please visit: https://stripe.com/privacy

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective immediately after they are published within the App or on our website. The Effective Date shown at the top of this Privacy Policy will always indicate the latest version. Your continued use of the App after changes are posted constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.

Developer Name / Company: Efsolit Private Limited
App Name: IBoatel
Package Name: com.efsolit.iboatel
Email: privacy@iboatel.com
Support Email: support@iboatel.com
Website: https://iboatel.com/